Lakeland University
  • 13-Aug-2021 to Until Filled (PST)
  • Neenah, WI, USA
  • Salary
  • Full Time

Comprehensive Benefit Package


This position will recruit nontraditional students and provide support for prospects throughout the admissions process, including advice on academic programs and accompanying requirements relevant to evening and online degree options available in the Kellett School of Undergraduate and Graduate Studies. They will strive to provide effective onboarding support to new students and establish strong working relationships with external stakeholders.

This position will advise returning adult students on academic planning, programs, and requirements relevant to undergraduate and graduate programs available through the Kellett School of Undergraduate and Graduate Studies. Promote and support University-wide initiatives related to the nontraditional student experience.

GENERAL EXPECTATIONS All Lakeland University staff members are expected to:

  • Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
  • Represent unequivocally in their behavior the stated values of the University;
  • Be good stewards of the University's resources, including its personnel and the goodwill of its friends, its alumni, and local community;
  • Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
  • Keep their supervisor appropriately informed;
  • Be forthright and honest in their communication with all members of the University community;
  • Treat all members in a manner of teamwork and respect;
  • Acts in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) show respect, communicate and be positive;
  • Advise their supervisor with respect to all matters that require their attention, including their own performance.


  • Recruit non-traditional undergraduate and graduate students through participation in education fairs, consortiums, community and corporate recruitment functions, ongoing visits to WTCS institutions, etc.;
  • Working collaboratively with the registrar's office with the automated operations process in Jenzabar's Student Information module and also with the admissions team to effectively utilize the University's customer relationship management tool (Slate) pertaining to records, decisions and other areas.
  • Utilization and execution of functions within the university's CRM system to assist admission's process
  • Serve as an advisor, counselor, advocate, and mentor for returning adult students in undergraduate and graduate degree programs as they transition into the academic environment and strive to balance education, employment, family, and/or other life responsibilities and challenges;
  • Advise undergraduate and graduate students by providing timely and accurate information about registration procedures, general education requirements, supporting and major course requirements for the program of study, and rules, regulations, policies, and procedures of the institution;
  • Develop and implement advising procedures that allow for successful monitoring, advisor and student self-assessment, reporting of strategic benchmarks, and initiation of intervention strategies associated with student retention and successful degree-completion;
  • Participate in program planning, professional development activities, and collaborations with academic and administrative units to provide educational and support services promoting the retention and degree-completion of returning adult students;
  • Refer students to other campus and community resources as appropriate: faculty mentors, career counselors, financial aid advisors and other student service representatives, other University offices or personnel, and resources external to campus.
  • Actively support and contribute to work of the center team, student success, and the college mission, acknowledging the center team as a whole is responsible for admissions, enrollment and retention.
  • Perform other duties as assigned by the Center Director


  • Qualification Required: Bachelor's degree from a regionally accredited College or University, with at least two years' experience in academic advising/admissions or other student services within a higher education environment. Strong organizational skills and an aptitude to assess the needs of, and effectively communicate with, adult students diverse in ability, background, and academic interests. Ability to form constructive working relationships with adult students. Excellent oral, written, and interpersonal communication skills. Proficiency in commonly used technologies (e.g., Microsoft Office) and an ability to master new software applications as needed.

  • Qualifications Preferred: Master's degree from a regionally accredited College or University Experience working with returning adult students and a familiarity with teaching and learning principles of adult education. Working knowledge of the Jenzabar software platform or other relevant Client Relationship Management platforms.


  • No or very limited exposure to physical risk;
  • No or very limited physical effort required;
  • Work is normally performed in a typical interior/office work environment.


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Lakeland University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Lakeland University is an Equal Opportunity Employer/Educator

Lakeland University
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