Lakeland University
  • 13-Sep-2019 (PST)
  • Plymouth, WI, USA
  • Full Time

For 2019-20, Lakeland University is seeking to fill this position on an interim basis, through August 15, 2020. We seek applicants who are ready to play a strong role during this time period and who may be interested in continuing in this support area after review of the position is completed in Spring 2020. 


 The Manager of the Hayssen Academic Resource Center supports persistence and completion goals by coordinating and communicating various resources for students available through the Resource Center.  The manager hires, trains, and evaluated student tutors; provides specialized testing services and data management to the general student population and students with disabilities, and serves as the primary representative of the HARC in presentations to faculty, staff, students, and community members.  The manager works closely with the Associate Provost for Academic Affairs to ensure Lakeland is providing appropriate accommodations to students with documented disabilities.

GENERAL EXPECTATIONS:         All Lakeland University employees are expected to:

  • Demonstrate in their words and actions an appreciation for the history of Lakeland University and a commitment to its stated mission;
  • Represent unequivocally in their behavior the stated values of the University;
  • Be good stewards of the University's resources, including its personnel and the goodwill of its friends, its alumni, and local community;
  • Work collaboratively (as opposed to competitively) with their peers to meet objectives and achieve our goals;
  • Keep their supervisor appropriately informed;
  • Be forthright and honest in their communication with all members of the University community;
  • Treat all members in a manner of teamwork and respect;
  • Acts in a manner that sets the standard for service in higher education and the core principals of Lakelanders Excelling at Professionalism (LEAP) show respect, communicate and be positive;
  • Advise their supervisor with respect to all matters that require their attention, including their own performance.


  • Oversees academic tutoring including collaborating with faculty to recruit and hire peer tutors; training, developing, and managing peer tutors; and ensuring that stated and reasonably anticipated student needs for tutorial support services are adequately met;
  • Develops departmental programing for students that addresses student academic needs and supports student retention;
  • Coordinates and manages campus-wide study tables;
  • Proctors class-level, individual, and accommodation exams;
  • Manages referrals for the resource center in the early alert system;
  • As needed, reviews academic concerns in the early alert system and support students in identifying and meeting academic goals;
  • Creates annual summary reports to APAA on program effectiveness and strategies for the following year, no later than May 31;
  • Performs other duties as assigned.


  • A minimum of a bachelor's degree; master's degree preferred
  • Experience in instructional or training role
  • Ability to manage and develop student workers
  • Knowledge and ability to coach students toward academic success;
  • High level of comfort with use of technology as it supports student learning services;
  • Demonstrated ability to
    • Maintain a high degree of confidentiality;
    • Build relationships and work collaboratively with academic faculty, advisors and other stakeholders;
    • Understand and meet the needs of varied student populations, including those who take courses in online and hybrid modalities;
    • Communicate effectively through oral and written platforms and respond appropriately to key stakeholders;
    • Analyze complex issues;
    • Submit accurate work in a timely manner;
    • Work independently and adapt to evolving expectations;
    • Employ a collaborative leadership style and successfully manage and complete multiple projects and competing priorities; and
    • Build cooperative partnerships and work as part of a larger team to accomplish multifaceted goals.
  • Strong knowledge and experience in MS Office, especially Excel
  • Calm and patient demeanor in high-pressure situations


  • No or very limited exposure to physical risk;
  • No or very limited physical effort required;
  • Work may require occasional travel, and/or weekend or evening hours
  • Work is normally performed in a typical interior/office work environment.


  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • Full tuition remission for candidate, spouse, and dependents.
  • Two-week's vacation upon hire.
  • Two-weeks paid sick time.
  • 12 paid holidays.
  • Health, dental, and vision insurance.
  • Life Insurance.
  • 403(b) retirement savings plan.


Lakeland University does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.



Lakeland University is an Equal Opportunity Employer and Educator



Lakeland University
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